@book{2227,
	author = {World Health Organization. },
	title = {Doctor-patient interaction and communication},
	publisher = {WHO,},
	year = {1993},
	address = {Geneva :},
	url = {https://apps.who.int/iris/bitstream/handle/10665/60263/WHO_MNH_PSF_93.11.pdf?sequence=1&isAllowed=y}
}